Is there going to be a mandatory cancellation button for webshops?
US
YES
In recent weeks, information has been circulating that online shops will be required to provide a “cancellation button” starting June 19, 2026. This is largely correct, but deserves important nuance.
+ Important nuance: not yet mandatory in Belgium today
The obligation arises from Directive (EU) 2023/2673
- This is an EU directive, not directly applicable legislation.
- It must first be transposed into Belgian law
So today it applies:
- The Belgian implementation has not yet been finalized.
- the obligation is not yet in effect in Belgium
This currently creates uncertainty in practice.
At the same time, the deadline at the EU level is clear:
- application provided from June...